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Terms and Conditions

Prices: Prices are subject to change without notice. The prices shown are current U.S. dollars. You can confirm current prices and availability with our Customer Contact Department by phone, fax, or e-mail. You can also request written quotations to be sent to you by fax, mail, or e-mail.

Minimum Order: We appreciate all orders, so there is no minimum order requirement.

Terms of Payment: Terms of payment are Net 20 days with established credit.

New Accounts: We welcome new accounts with an approved credit application. Download and complete this Credit Application (.pdf), fax it back to our Credit Department at 937-746-4290 with your initial order. We also accept VISA, MASTERCARD, DISCOVER, check or money order.

If you are paying by credit card, you may do so by calling 1-800-468-8436. It is not our company policy to accept credit card numbers via email or fax.

Shipments: Freight charges are not known at the time of order creation. Unless specified, we will determine the most expedient and efficient means of shipment. With your direction we will combine multiple orders into one shipment. Appropriate charges (such as freight and insurance), provided by the various carriers used by DSI Parts, will be added to your invoice. These charges are determined (at time of shipment) by:As well as any other special shipping requirements.
                              • Product plus packaging
                              • Overall package dimensions

Damaged in shippment: Your order is filled, checked, rechecked, and packed with great care. If damage has occurred, keep the carton and all of the packing materials. Please report the details immediately to the carrier and then contact our Customer Contact Department.

Return of Items: Please call your sales person at 800-746-4290 to obtain a return authorization number before returning items. When you call, please provide us with:
                              • our order number
                                 (on the packing slip, top right hand corner)                                
                              • or our invoice number
                              • your purchase order number
                              • reason for the return
                              • date of purchase

All returned merchandise must be in unused, resalable condition, and must not be contaminated with any materials. Items that have been specially ordered to your specifications, such as:
                              • custom refrigeration gaskets
                              • custom grease filters
                              • custom fry glass
are NOT returnable. Additionally if we have orderd a product that we do not ordinarly stock and the manufacture charges us a restocking fee we will pass this fee on  as a restocking charge.

Warranties: Material that is defective will be replaced or repaired per the manufactures warranty policy. All warranties begin at date of delivery. If you need to return a faulty part for warranty please see the “RETURNS”section above for procedure. Shipping and Labor charges are not covered by Manufactures Warranties.

If it is a warranty return you will additionally need to provide us with:
                              • Model #
                              • Serial #
                              • Location address  
                              • Detailed Reason for warranty return.