Terms and Conditions
Prices: Prices are subject to change
without notice. The prices shown are current U.S. dollars. You can confirm
current prices and availability with our Customer Contact Department by
phone, fax, or e-mail. You can also request written quotations to be sent
to you by fax, mail, or e-mail.
Minimum Order: We appreciate all orders, so there is no minimum order
requirement.
Terms of Payment: Terms of payment are Net 20 days with established credit.
New Accounts: We welcome new accounts with an approved credit application.
Download and complete this Credit Application (.pdf), fax it back to our
Credit Department at 937-746-4290 with your initial order. We also accept
VISA, MASTERCARD, DISCOVER, check or money order.
If you are paying by credit card, you
may do so by calling 1-800-468-8436. It is not our company policy to
accept credit card numbers via email or fax.
Shipments:
Freight charges are not known at the time of order creation. Unless
specified, we will determine the most expedient and efficient means of
shipment. With your direction we will combine multiple orders into one
shipment. Appropriate charges (such as freight and insurance), provided by
the various carriers used by DSI Parts, will be added to your invoice.
These charges are determined (at time of shipment) by:As well as any other
special shipping requirements.
•
Product plus packaging
•
Overall package dimensions
Damaged in shippment: Your order is filled, checked, rechecked, and packed
with great care. If damage has occurred, keep the carton and all of the
packing materials. Please report the details immediately to the carrier
and then contact our Customer Contact Department.
Return of Items: Please call your sales person at 800-746-4290 to obtain
a return authorization number before returning items. When you call,
please provide us with:
•
our order number
(on the packing slip, top right hand corner)
• or
our invoice number
•
your purchase order number
•
reason for the return
•
date of purchase
All returned merchandise must be in
unused, resalable condition, and must not be contaminated with any
materials. Items that have been specially ordered to your specifications,
such as:
•
custom refrigeration gaskets
•
custom grease filters
•
custom fry glass
are NOT returnable. Additionally if
we have orderd a product that we do not ordinarly stock and the
manufacture charges us a restocking fee we will pass this fee on as
a restocking charge.
Warranties: Material that is defective will be replaced or repaired
per the manufactures warranty policy. All warranties begin at date of
delivery. If you need to return a faulty part for warranty please see the
“RETURNS”section above for procedure. Shipping and Labor charges are not
covered by Manufactures Warranties.
If it is a warranty return you will
additionally need to provide us with:
•
Model #
•
Serial #
•
Location address
•
Detailed Reason for warranty return.
